Why didn't that listing trigger an alert?
A missing alert can mean the listing wasn't returned by the search, didn't pass your rules, was already seen, or qualified but never reached your notification channel. Start by finding which of those happened.
First, check that the search had a chance to run
Your Windows computer needs to be awake, online, and running Pounce. Check whether the monitor is started, whether you're inside Quiet Hours, and whether the assigned Facebook account has a working session.
The search must be enabled and assigned to an enabled account. An unassigned search can reserve a plan slot without scanning anything. Check for a plan limit or a Pro lock, too.
Open Search History from the search's row. Has a cycle finished? Did it collect any listings? Were any within your pickup radius? Those answers are more useful than changing every setting at once.
Was the listing actually in that search?
Open Marketplace through the same account's browser and check the query and location. A listing you can open from a direct link, or see on another account, may not have appeared in the search Pounce was checking.
Don't judge discovery speed from the listing age alone. “12 minutes ago” can describe a listing that only became discoverable seconds before the alert. It can also be a genuinely delayed alert; the posted timestamp doesn't settle that. See the timing example.
If you can see the item in the same search but it hasn't appeared in Pounce, keep its link and the time you saw it. That gives support a specific case to investigate. Search History counts help narrow things down, but don't prove what happened to one particular listing.
A cheap price isn't the only rule
Pounce also checks whether the item fits your search. Required Keywords, excluded words, location, condition, bundle settings, and your buying targets can all affect whether it qualifies. In Auto pricing, a usable value is needed before the price can be judged against ROI and minimum profit.
Illustrative example: you're looking for a working PS5 Disc Edition with a $350 maximum buy price. A listing is $300, but the seller says its HDMI port is broken and it has no picture. It's under your budget, but it doesn't meet a working-condition requirement. The low price alone shouldn't make it a match. This is a made-up example, not a claim about a particular AI decision.
A similar issue comes up with an empty box, an accessory instead of the console, a deposit price, or a bundle that doesn't match what you're buying. Read the listing's details and the explanation Pounce shows before loosening a rule you still want.
Also consider listings Pounce has already seen. A quiet scan doesn't mean nothing was collected: results can include duplicates, items outside your area, and listings still waiting on pricing. Not every item that doesn't alert has been rejected.
Did it qualify, but the notification never arrive?
If the approved listing is in Pounce's feed, check the notification side next. Confirm the channel is enabled and send a test message. For Discord or Telegram, check that you're looking in the destination you configured. For Windows notifications, check permissions and Do Not Disturb.
Messaging is separate from alerts. An alert without an automatic opener can be expected when messaging is disabled for that search, outside Messaging Hours, beyond your message radius, or at the account's daily opener limit. Read how outreach and seller replies work.
What to send support
- The exact listing link and the search name.
- What you expected, and what you actually saw in Pounce.
- The approximate time and time zone; include when you saw it in Marketplace and when an alert arrived, if any.
- Whether the monitor was running and which account was assigned.
- A screenshot of the relevant settings or the customer-facing explanation, with personal details hidden.
Don't post your Facebook password, session files, proxy credentials, license key, or notification tokens. If support needs a bundle, share it privately through the support process.
Follow the Docs troubleshooting checklist or contact support. Change one thing at a time so you can tell which change helped. A missing listing can be a real problem; a specific example gives us a much better chance of finding it.